Terms of Service

1. Agreement to Terms

By creating an account or using UGC at ugc.africa, you agree to these Terms of Service ("Terms") and our Privacy Policy. These Terms form a binding agreement between you and us - UGC Ltd. and its global affiliate Flywox Inc (together, "we", "us", "our"). We operate as a digital creative agency and the merchant of record for all transactions on the platform.

If you do not agree to these Terms, please do not use the platform.

2. Eligibility

• You must be at least 18 years of age to use UGC.
• UGC is global. Creators and advertisers already join from dozens of countries worldwide. Advertisers can fund from anywhere; creators join wherever we can pay you out. Reach already crosses borders.
• Advertiser accounts are open globally with no country restriction.

3. Your Account

• You are responsible for keeping your login credentials secure and for all activity under your account.
• You must provide accurate information during signup and keep your profile up to date.
• One person may not maintain multiple accounts to circumvent platform rules, trust limits, or payout restrictions.

4. Acceptable Use

You agree not to:

• Submit false, misleading, or fraudulent information.
• Fabricate view counts, manipulate campaign metrics, or abuse the earnings system.
• Upload or distribute prohibited content (see our Content Policy).
• Harass other users, spam, or attempt to circumvent security features.
• Use the platform for any unlawful purpose.

Violations may result in suspension, forfeiture of pending earnings, and permanent removal from the platform.

5. Creator Terms

If you use UGC as a creator, the following also apply:

• You operate as an independent contractor and vendor engaged directly by us to fulfil content delivery services. You are not our employee.
• You must comply with the terms of service of any social platform you post on.
• You must post campaign content accurately as briefed. Misrepresenting content or gaming metrics is subject to our integrity rules (Section 7).
• You retain ownership of your social media accounts. UGC makes no claim on your accounts, followers, or content outside campaign slots you accept.
• Where UGC provides pre-produced brand content, you confirm you have the right to publish it for distribution purposes only.
• Earnings are calculated on verified views tracked by our system. Your dashboard balance represents our payable vendor disbursement to you for services rendered, subject to the payout terms in your creator agreement.

6. Advertiser Terms

If you use UGC as an advertiser, the following also apply:

• You warrant that all uploaded content is lawful, does not infringe third-party intellectual property, and does not include prohibited material.
• You confirm campaign content complies with advertising standards and applicable laws in your target countries, including ARCON requirements where relevant.
• You are purchasing content and distribution services directly from us. Campaign packages are prepaid, and all payments constitute direct revenue to us. Refunds for unspent budget on cancelled campaigns follow the refund policy in your advertiser agreement. Post-fulfilment payment chargebacks are governed by Section 8.
• View count disputes must be raised through platform support within 14 days of the campaign report - not via payment chargebacks (see Section 8).
• Political, electoral, and civic campaigns are permitted but always require enhanced manual review. You warrant sponsor disclosure, truthful claims, and compliance with election-advertising rules in every target market (see our Content Policy).
• Campaign CPM rates are set by you as the advertiser and vary per campaign. UGC does not guarantee a minimum or maximum CPM rate, specific view volumes, or campaign performance outcomes.
• The withdrawal minimum for creators may be adjusted by UGC during promotional periods or market expansions without prior notice.

7. Creator Integrity

UGC has zero tolerance for fraud, view manipulation, or any attempt to game the platform or defraud advertisers. This section applies to all creators.

You must not:

• Manipulate, artificially inflate, or misrepresent views, engagement, or campaign performance.
• Submit false, duplicate, or misleading slot or post information.
• Remove or hide campaign content before you have fulfilled your obligations under an accepted slot.
• Defraud advertisers, other users, or the platform in any way.
• Use additional accounts, identities, or workarounds to evade restrictions or abuse the earnings system.

We take integrity violations seriously. Depending on severity and history, we may warn you, restrict or withhold earnings, suspend your account, or permanently terminate your access. Earnings linked to a violation may be forfeited. We enforce these rules at our discretion and do not publish our detection methods or internal enforcement thresholds.

Where an appeal process is available, we will tell you how to use it when we notify you of an enforcement action. Decisions on severe or repeated violations may be final, except where applicable law requires otherwise.

8. Advertiser Payments & Chargebacks

Campaign services are prepaid. When you purchase a campaign package from us, you confirm you are authorized to use the payment method and that you understand distribution may begin once the campaign goes live.

By using UGC as an advertiser, you agree not to initiate card chargebacks or payment-provider disputes to recover payments for services once distribution has been delivered or is in progress, except where applicable law requires otherwise.

When creators have broadcast campaign content and the distribution you paid for has been fulfilled, your prepaid budget is payment for services rendered. Using a chargeback in that situation is a breach of these Terms - not a legitimate refund request.

Legitimate concerns about campaign performance, delivery, or view reporting must be raised through platform support within 14 days of the campaign report. That is the correct channel - not your card issuer or payment provider.

You authorize UGC to use platform records, campaign data, and payment authentication evidence to respond to improper chargebacks and payment disputes with your payment provider.

A breach of this section may result in immediate suspension or permanent termination of your account, cancellation of in-flight campaigns, and liability for disputed amounts, chargeback fees, and losses we incur - in addition to any other remedies available under these Terms.

9. 开发者与 API 访问

若您激活开发者或合作伙伴访问权限——包括集成合作伙伴或 AI 智能体开发者轨道、API 密钥、webhook、自动化连接（如 Zapier、Make 或 n8n）、MCP 访问或智能体凭证——本节同样适用。激活即表示您同意本节及我们的内容政策（激活时所称的平台使用政策），以及本条款的其余部分。

• 凭证。您对向您签发或由您配置的所有 API 密钥、OAuth 令牌、智能体凭证和 webhook 端点负责。请对密钥保密。使用您的凭证进行的活动视为您的活动。
• 通过 API 同样适用规则。通过 API、MCP 或自动化工具创建或资助广告系列、读取档位或提交数据，并不减轻您的义务。本条款与内容政策中的广告主与内容规则仍然适用。程序化访问不是跳过内容审核或合规检查的方式。
• 合理使用。您不得滥用速率限制、抓取平台、试图绕过安全或审核控制、超出已发布 API 允许范围对受保护系统进行逆向工程，或以非法目的使用 API。
• Webhook 与数据。若您接收 webhook 事件或 API 响应，必须保护端点安全、对载荷保密，并仅将数据用于运行集成。不得转售、滥用或泄露通过 API 获得的个人或广告系列数据。
• 合作伙伴佣金。在适用推荐或合作伙伴佣金计划时，资格、费率与支付条款由我们设定且可能变更。佣金不作保证，并可能因欺诈、拒付、违反政策或自我推荐滥用而被扣留或撤销。
• 第三方工具。若您连接 Zapier、Make、n8n 或其他第三方服务，您仍对这些连接负责，并须遵守这些提供商的条款。
• 暂停。若我们有合理理由认为您违反本条款、滥用 API，或对用户、广告系列或平台造成风险，我们可立即限流、撤销凭证、禁用 webhook 或终止开发者访问。

开发者文档说明可用功能。功能可用性可能取决于账户类型、合作伙伴轨道及已启用的产品功能。文档不构成对不间断访问或特定功能集的保证。

10. Intellectual Property

The UGC name, logo, and platform are our intellectual property and that of Flywox Inc. Nothing in these Terms grants you a licence to use our trademarks, branding, or technology beyond what is explicitly permitted. API access does not transfer ownership of our platform, documentation, or trademarks.

11. No Warranties

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT UNINTERRUPTED SERVICE, ERROR-FREE OPERATION, OR ANY PARTICULAR LEVEL OF CAMPAIGN PERFORMANCE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED $100 USD (OR THE EQUIVALENT IN YOUR LOCAL CURRENCY).

13. Indemnification

You agree to indemnify and hold harmless us and our respective officers, employees, and agents from any claim, damage, or expense (including reasonable legal fees) arising from your breach of these Terms or misuse of the platform, including misuse of APIs, credentials, webhooks, or connected third-party tools.

14. Governing Law

These Terms are governed by applicable law. For users in Africa, disputes shall be subject to the jurisdiction of the courts where we are registered. For international users, disputes may be resolved by binding arbitration under internationally recognised rules via our global affiliate, Flywox Inc. We will always try to resolve disputes informally first - please contact us before initiating formal proceedings.

15. Changes to These Terms

We may update these Terms at any time. Material changes will be communicated by email or in-app notice. Continued use of the platform after notification means you accept the updated Terms.

16. Contact

Questions about these Terms? Email us at [email protected] or get in touch via our 联系我们. We reply to every message.